Patients & families covers how you reach people who do not use Buzz, and what they see when you do. Clinicians send a message or a form by text or email with a secure link, and the patient or family member opens it on their phone, reads it and replies, with no app to download. You can send reminders to many patients at once and decide how long a link stays active. The second half of this topic is written for patients and families themselves: how to open a message from the care team, sign a form, join a video visit, recognize the care team's calls, and what to do when a link has stopped working.
Related: Video visits · Documents & forms · Calls & fax
- Message a patient or family member who doesn't use BuzzReach patients and families by text or email; they need no app or account.
- Open and reply to a message from your care teamRead updates from your care team with one tap, no app or account needed.
- Join a video visit from a linkSee your care team by video from your phone, with nothing to download.
- Fill in and sign a form from your care teamComplete and sign consent forms on your phone, with nothing to download.
- Open a link that has stopped workingGet a fresh link from your care team when an old one will not open.
- Send text reminders to many patients at onceSend reminders to a whole patient list and keep each batch in order.
- Choose how long a patient link stays activeSet how long the links you send patients keep working.
- Know it's your care team callingRecognize your care team's calls so you never miss one.
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BuzzConcierge is in the app around the clock. Email and phone support runs Monday to Friday, 8:00 AM to 8:00 PM EST.